How do I return an item?

- Guarantee and Return Policy --

Returns: Returns must be approved in advance by contacting us. Return shipping charges are the responsibility of the customer. A 15% restocking fee may be charged for all opened stock item returns. A 10% restocking fee may be assessed for stock items that are unopened and are in "like new" condition. All special orders or "as is" sales are final. Items returned must be in their original packaging and box to be accepted. Credits or refunds are issued only after being inspected by our trained staff. In the event that the returned item is no longer in a condition worthy to be sold, the item will no be eligible for a refund and may be returned to you at your cost back to your residence, The restocking fee is necessary because once an item is returned to us, it is no longer deemed as "new." When the product is now listed as used, it will decrease the value. Make sure all returns are initiated within 30 days of purchasing the product.

Returns process: The return process is as follows:

1. Send an email to info@overstockpond.com with your order number and the reason for wanting to return the product.

2. We will create a return shipping label for you and attach this to a response email, but this shipping cost may be deducted from your overall refund. This will be a FedEx delivery and in most cases dropping the package off at a FedEx location will be the best route to start the return.

3. The product will be inspected, appropriate restocking fee may be assessed, then a refund will be administered. 

4. Administering a refund from start to finish can take 3-10 business days depending on how long it takes for us to receive the product back at our location. Normally, refunds will be assessed the same day as we receive the package back. This refund will be credited back to the credit/debit card that was used at the time of the transaction. It can take 24-72 hours to show back up in your account. 

**If you have any questions, please feel free to call us at 844-855-5540.

Clearance Items: Products purchased on clearance that are in working order are not returnable and are non-refundable. 

Damage in shipment: It is your responsibility to inspect your items thoroughly when you receive them. If the delivery box is obviously damaged, crushed, bent, or torn ask the delivery agent to wait while you inspect for interior damaged. If they will not wait, tell them you will not sign for the package and have them return to sender. If you find damage, file a claim immediately with the delivery agent. Retain all damaged shipping materials, as they will be needed to show to FedEx. If you are not home at the time of delivery, please unpack and inspect your items as soon as possible. If you notice damage, contact the shipping company ASAP as directed above. They may want you to contact us, but we will still need a claim or incident number so we can resolve the situation as soon as we can. 

Missing Shipments: In the event that your package does not arrive, contact us immediately. We will do a follow-up with FedEx. If FedEx has documentation that your shipment was delivered we cannot be responsible for the theft of your shipment. Once the shipment leaves our facility the ownership and associated risk of that shipment belongs to you. If you wish to have your shipment insured against loss contact us before you finalize the order. If you provide us with an incorrect shipping address, we are not responsible if the delivery goes to the wrong address.